FAQ
Frequently Asked Questions
Everything you need to know about Elevate Sleep, our products, delivery, payments and returns.
What is Elevate Sleep?
Elevate Sleep is a South African sleep and wellness brand focused on practical, easy-to-use products designed to help you sleep better, breathe better and wake up feeling refreshed.
What is the Elevate™ Sleep Maskl?
The Elevate™ Sleep mask is a premium Bluetooth sleep headband designed to help you fall asleep faster and wake up feeling more rested. It combines a comfortable eye mask with built-in headphones for a complete sleep experience.
How long does delivery take?
Delivery typically takes 8–11 business days. Once your order has been dispatched, you'll receive tracking information so you can follow your delivery.
Do you deliver throughout South Africa?
Yes! 🇿🇦 We offer nationwide door-to-door delivery across South Africa.
How can I track my order?
Once your order has been dispatched, you'll receive your tracking details. You can use these to follow your order until it arrives at your door.
Are my payments secure?
Absolutely. 🔒 Payments are processed securely through our supported payment providers. Your payment details are protected throughout the checkout process.
What if there is a problem with my order?
If your order arrives damaged, incorrect, or you experience another issue, please contact our support team. We'll work with you to resolve the issue as quickly as possible.
Can I return my order?
Eligible unused products can be returned in accordance with our Returns Policy. Products must be unused and returned in their original, resellable condition. Please view our full Returns Policy for complete details and exclusions.
Do you offer bundles or discounts?
Yes! Selected Elevate Sleep products are available through our Bundle & Save offers, giving you the opportunity to save when purchasing multiple products together.
Is the Elevate™ Sleep Mask suitable for side sleepers?
Yes. 😴 The Elevate™ Sleep Mask uses ultra-thin speakers designed to be more comfortable against your pillow than traditional earbuds or bulky headphones, making it suitable for side sleepers.
What can I listen to with the Elevate™ Sleep Mask?
Once connected to your Bluetooth device, you can listen to your favourite music, white noise, podcasts, audiobooks, meditation tracks or relaxing sounds.
How long does the Sleep Mask battery last?
The Elevate™ Sleep Mask provides up to 10 hours of playtime, making it suitable for use throughout the night.
What comes with the Elevate™ Anti-Snore Nasal Kit?
Your kit includes 4 different-sized magnetic nose pieces, 60 magnetic adhesive tabs and a travel & storage case.
Can I use the Nasal Kit for more than sleeping?
Yes. The Elevate™ Nasal Kit can be used whenever you'd like additional support for comfortable nasal airflow, including during sleep, running, training, work and travel.
Will the Nasal Kit completely stop snoring?
Results can vary from person to person. The kit is designed to support easier nasal airflow, which may help reduce snoring associated with restricted nasal breathing, but it isn't intended to diagnose, treat or cure a medical condition.
How do I contact Elevate Sleep?
If you have any questions about your order, delivery, returns or our products, simply contact us through the details provided on our Contact Us page and our team will be happy to assist Or Whatsapp 0829073801
Do your products come with a warranty?
Yes. The Elevate™ Sleep Band comes with a 6-month warranty covering manufacturing defects.